Privacy Policy

At Jamdani House, accessible from www.dhakaijamdani.in, we prioritize your privacy. This Privacy Policy document outlines the types of personal information we collect, how we collect it, how we use and protect that information, and the conditions under which we may share it with third parties.

By using our website/app, you consent to the data practices described in this policy. If you do not agree with the terms, please do not use our services.

1. Information We Collect

We collect various types of personal information from users of our website/app. This may include:

Personal Identification Information: Name, email address, phone number, postal address.
Payment Information: Credit card details, billing address (processed securely by our payment partners).
Account Information: Username, password, profile preferences.
Technical Information: IP address, browser type, device information, operating system, referral source, and browsing actions.
Usage Data: Pages visited, time spent on the site, links clicked, and other user interaction data.
Location Information: With your consent, we may collect your device's location.

2. How We Collect Information

We collect personal information through the following means:

Direct Input: Information you provide when registering an account, making a purchase, subscribing to a newsletter, filling out a form, or contacting us for support.
Automated Technologies: When you visit our site, we use cookies, web beacons, and other tracking technologies to collect data automatically (see our Cookie Policy for more details).
Third-Party Sources: We may receive information about you from third-party platforms (e.g., social media logins or payment processors).

3. How We Use the Collected Information

We use the information we collect for the following purposes:

Order Processing and Delivery: To process transactions, send you products or services, and notify you of your order status.
Customer Support: To respond to inquiries, provide customer support, and address any technical issues you may face.
Personalization: To improve user experience by customizing content, product recommendations, and communication based on your preferences and previous interactions.
Marketing and Communication: To send you promotional emails, newsletters, or offers that we think might interest you (with your consent).
Security and Fraud Prevention: To protect our website, detect potential fraud, and monitor illegal activities.
Analytics: To analyze trends, track user activity, and improve our website’s performance and content offerings.
Legal Compliance: To comply with applicable laws, regulations, or legal processes, and enforce our agreements.

4. How We Keep Your Information Safe

We implement a range of security measures to safeguard your personal information:

Encryption: We use Secure Socket Layer (SSL) encryption to protect your sensitive information during transmission, including payment details.
Access Control: Only authorized personnel have access to your personal data, and they are bound by strict confidentiality agreements.
Data Storage: Your data is stored in secure databases protected by firewalls, intrusion detection systems, and regular security audits.
Password Protection: Account passwords are encrypted and should be kept confidential by you. We recommend that you choose strong passwords and update them regularly.
Payment Security: Payments are processed through secure, third-party payment gateways (e.g., Razorpay), and we do not store any payment information on our servers.

Despite our best efforts, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Information Sharing with Third Parties

We do not sell, rent, or trade your personal information with third parties. However, we may share your data under the following circumstances:

Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, delivery partners like Shiprocket, and web hosting providers) to help us operate our business and deliver services to you. These parties are contractually obligated to maintain the confidentiality of your information.
Legal Requirements: We may disclose your information to comply with legal obligations, government requests, or law enforcement, or to protect the safety, rights, or property of Jamdani House, our users, or others.
Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if such a transfer affects your privacy rights.
Analytics and Advertising Partners: We may share anonymized or aggregated information (that does not directly identify you) with analytics and advertising partners to help us improve our marketing strategies and website performance.